Shipping & returns
How your order reaches you, and how returns work.
Where we ship
We ship the ReVia Skin Collection to [shipping regions].
When your order ships
Once we confirm your order by email, it ships within [processing days] business days. You'll receive tracking as soon as it's on its way.
Shipping rates
[shipping rates]. Your total, including shipping, is confirmed with you by email before anything is charged.
All sales are final
We do not accept returns or exchanges, and all sales are final. Skincare is applied to the body, and once a product has left us we cannot verify how it has been stored or handled — so we cannot resell it or put it back into stock.
Your order total and its contents are confirmed with you by email before anything is charged. If something on that confirmation is not what you expected, tell us before you pay and we will change it.
If it arrives damaged or wrong
This is the exception, and it is not a return. If your order arrives damaged, or is not what your confirmation said, tell us within [damage report days] days of delivery and send a photo of the box and the product. We will replace it or refund it.
Questions
Contact us any time at [shop email], and we'll reply by email.